Q. How do I cancel my membership?
A. We know that you’re going to love your monthly chocolate delivery but if you wish to cancel your subscription, simply send an email to email@example.com with your full name, the email address you signed up with and postal address, and we’ll do the rest. We’d also love to know your reasons for cancelling so we can improve our service in future. Give us the instruction, and we’ll do the rest.
It is not possible to cancel your subscription until the first box has been dispatched and received. Equally, if you bought the subscription with a discount on your first box, you cannot cancel until after your third box has been sent.
Please be aware that cancellation notifications must be sent before the 10th of each month in order for us to process the instruction in time before the monthly renewals. If you ask to cancel after the 10th of the month, your subscription will be cancelled as of your next payment date.
Please note that subscription payments are non-refundable.